What is your return policy?
All Sales Are Final on Custom Items Because all of our products are made-to-order and printed specifically for you, we do not accept returns or exchanges due to buyer's remorse or sizing issues. Please review our size guides carefully before ordering.
We Do Accept Returns/Replacements For:
- Defective or damaged products
- Wrong item received
- Printing errors (blurry, misaligned, or incorrect design)
How to Request a Replacement:
- Email us at support@culusa.com within 30 days of delivery
- Include your order number and a clear photo of the issue
- We'll submit a reprint or refund request with our production partner
Refunds:
Approved claims will receive a free replacement or a full refund to the original payment method within 5-10 business days.
Lost Package:
If your order is marked delivered but not received, contact us at support@culusa.com within 7 days and we'll investigate with the carrier.
Can I return sale items?
Sale and clearance items are typically final sale unless otherwise noted.